Quays Galway

Terms of Service

Terms and Conditions

In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you – the person who will buy the tickets from ‘event organiser’. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organisers of the event

By opting to purchase, allocate or possess tickets, you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter the premises.

Please note that event organiser reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be duly reflected on the website of the organiser. These changes will relate back to the date of purchase of the tickets.

The price of one ticket is set. This figure is non-negotiable.

The ticket you purchase represents a revocable license for you to access the venue on stated date when the event is scheduled to be hosted. The license includes the revocable right to attending the event. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.

The bearer has to assume full responsibility of the event tickets, once (s)he receives it. Organiser has no liabilities – financial, legal, or otherwise – in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.

Kindly note that our site is the sole authorised source for purchasing tickets. If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.

The event tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).

Please note that event tickets cannot be redeemed against cash, credits, or any other benefits.

Event organsier has the right to investigate if there has been any violation of the event ticketing terms and conditions. In case of any conflicts, the decision of the organsier will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).

The event service will be deemed to have been delivered in its entirety as soon as the event starts. From that point on, no refund requests will be entertained.

If you are not able to access any particular section(s) of the venue – due to delays, federal regulations, organiser policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.

If the event is cancelled in its entirety due to any unforeseen circumstances, the organiser has the sole and absolute right to:
(i) reschedule the event, or
(ii) issue a partial/full refund, or
(iii) not issue any refunds.

Please note that the decision of the issuer in such cases will be deemed final and binding.

If the event is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, delays in production, and the like. Once again, the decision of the organiser will be considered final.

If the event has to be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully cancelled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and such other charges.

Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. The event organiser cannot be, in any way, held liable for that.